You have 2 convenient ways to return or exchange!

Return or Exchange in-person with Happy Returns

  • Refund/Gift Credit initiated immediately upon drop-off.
  • Thousands of locations nationwide.
  • No need to box your items.
  • Start your return or exchange online here to receive a QR code for a contact-free drop-off.
  • Please allow 1-3 days for your refund to be initiated upon receipt. Gift Credit is sent immediately.
  • No fee to use this return method, just drop the item off and you are all set.
Get Started Here

Return or Exchange via Mail

  • Start your return online to receive a mailing label to box and ship your items.
  • You will receive a refund or gift credit when your return label is scanned by the shipping carrier (USPS/FedEx).
  • Please allow 1-3 days for your refund to be initiated upon receipt. Gift Credit is sent immediately.
  • No fee to use this return method, just print the label and attach it to the box with the item inside.
Get Started Here

Notes for Exchanges

To help expedite the Exchange Process we recommend selecting the option to get a "Refund by Gift Credit". When you select this option, you will receive a Gift Credit for the full amount you paid for the frame plus an additional $10 credit to help cover shipping. The Gift Credit will be sent to you as soon as the original order has been received at the Return Bar or the Return Label scanned by our shipping carrier. This way you can repurchase the new item and we can get it shipped out to you much sooner.

9FIVE Returns Policy (USA Customers)

9FIVE accepts returns or exchanges within the first 30 days of the online purchase date. If you are not completely satisfied with your order in that time frame, you can return your item for a refund of the items purchase price.

Your order must be returned in its original packaging and with all its complementary accessories. Your product must also be returned in the same condition it was received and we do reserve the right to deny a return or proportionately reduce the level of the refund based on the condition the item was received in. Shipping fees are nonrefundable.

Rx (Prescription) Returns:
Unfortunately, all prescription or custom lens orders are non-refundable due to the custom nature of the product. If you have an issue with your prescription frame after receiving it please contact to explore your options.

9FIVE International Returns

For international orders, please email for return/exchange instructions.

9FIVE Warranty Policy

9FIVE offers a one year warranty from the time of purchase. The warranty is limited to manufacturer’s defects or issues that are a result from a flaw in the product. If you feel your product meets these requirements, please email with an explanation of the issue, photos of your product, and your order information.

Scratched/Broken lenses and physical damages are not covered by the warranty. We do sell replacements lenses for most frames here.


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